At eDairy, a dairy marketplace platform operated under the legal proprietorship enterprise AASHA ENTERPRISE (Udyam Registration: UDYAM-BR-38-0075026), headquartered at Ward 14, Patilar, Bihar – 845101, India, we respect the privacy of our patrons and customers nationwide. This Privacy Policy details how we collect, handle, and protect your personal information when you browse our website, inquire about our dairy products, or place orders across India.
Payment Security & Non-Storage Commitment
We do NOT collect, store, or process debit/credit card numbers, CVVs, net banking credentials, or UPI PINs on our servers or frontend code. All online financial transactions are redirected to and securely managed by authorized RBI-approved payment gateways (such as Paytm Payment Gateway) in compliance with PCI-DSS standards.
1. Information We Collect
We only collect information directly provided by you for fulfilling dairy product orders and customer support across India:
- Personal Contact Information: Full Name, Mobile/WhatsApp Phone Number, and Email Address.
- Delivery & Location Details: Residential/Commercial Delivery Address in any state/city/PIN code across India, Landmark, and Postal PIN code.
- Order Information: Products selected (e.g., A2 cow milk, Murrah buffalo milk, curd, bilona ghee, paneer), batch quantities, order dates, preferred delivery slots, and transaction order IDs.
- Communication Records: Queries submitted through our website contact forms, emails, or phone conversations.
2. Purpose of Information Collection
Your details are collected solely for legitimate business operations:
- Processing daily and periodic dairy orders and arranging cold-chain delivery or express pan-India dispatch.
- Sending order confirmations, billing summaries, and delivery status notifications.
- Communicating availability updates regarding seasonal fresh dairy products.
- Responding to customer inquiries, feedback, and complaint resolutions.
- Complying with statutory tax, accounting, and legal requirements applicable to Micro Enterprises in India.
3. Data Protection & Security
We implement appropriate administrative, physical, and technical safeguards to preserve the confidentiality and integrity of your contact information. Access to customer contact lists is strictly limited to authorized personnel handling fulfillment at AASHA ENTERPRISE.
4. Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties or marketing brokers. We share data only with:
- Payment Gateway Providers (e.g., Paytm Payment Gateway): Safe transaction tokens are transmitted to facilitate online payments securely.
- Pan-India Logistics & Delivery Personnel: Minimal required delivery address and contact phone number to complete delivery across India.
- Legal Authorities: Only when strictly mandated by Indian law or judicial court order.
5. Cookies and Web Analytics
Our website uses basic, essential functional cookies to remember session parameters and cart states. We do not employ intrusive tracking cookies or cross-site tracking mechanisms.
6. Customer Rights
Customers have the right to request access to the personal data we maintain about them, request corrections to incorrect phone or delivery address records, or ask to have their contact information removed from our regular contact registers by contacting our office.
7. Grievance & Privacy Contact Officer
For any queries, clarifications, or requests concerning this Privacy Policy, please contact our enterprise:
Legal Entity: AASHA ENTERPRISE
Operating Platform: eDairy (edairy.in)
Udyam Registration: UDYAM-BR-38-0075026 (Micro Enterprise)
Registered Address: Ward 14, Patilar, Bihar – 845101, India
Service Scope: All Over India (Pan-India Delivery)
Contact Email: support@edairy.in
Customer Care Phone: +91 94314 88888