At eDairy (facilitated by AASHA ENTERPRISE, Ward 14, Patilar, Bihar – 845101), we are committed to delivering fresh, hygienic, and genuine dairy products nationwide. Because fresh milk, curd, paneer, and butter are perishable food items requiring strict temperature preservation, standard return policies for non-perishable goods do not apply. This policy outlines our fair and transparent cancellation, replacement, and refund rules for all customers across India.
Quick Summary of Customer Safeguards
- Cancellation Before Processing: 100% full refund with zero deductions.
- 30-Day Subscription Pauses: Customers can pause or reschedule individual delivery days via the online calendar at no extra cost.
- Quality Defect or Packaging Damage: Free immediate replacement or full order refund upon notification.
- Refund Processing Time: 5–7 business days credited directly to original payment method via Paytm Payment Gateway.
1. Order Cancellation Terms
A. One-Time Orders
Customers may cancel a one-time order without fee if the request is communicated before dispatch. Once an order is out for delivery or shipped via courier, cancellations cannot be accepted due to product perishability.
B. 30-Day Recurring Milk Subscriptions
Subscribers have complete control over their schedule:
- Vacation Hold / Day Pause: Individual days can be held or paused up to 10:00 PM the prior evening. Delivery days pushed forward are fully preserved.
- Subscription Early Termination: In the event of relocation or discontinuation, unconsumed days are refunded pro-rata without penalty.
2. Returns & Replacements Policy
Due to Food Safety and Standards Authority of India (FSSAI) hygiene regulations, physical returns of perishable milk, paneer, and curd packages once delivered are prohibited. However, replacement or credit is immediately provided in these cases:
- Curdled or Soured Milk: If milk curdles upon gentle boiling within 2 hours of morning delivery.
- Damaged Container or Seal: If the packaging seal was compromised during transit.
- Incorrect Product or Volume: If the delivered volume differs from the customer's confirmed order.
3. Refund Mechanism & Timelines
When an authorized refund is approved:
- Paytm PG Transactions: Refunds are initiated through the Paytm Merchant Dashboard back to the original funding source (UPI, Debit/Credit Card, or Net Banking) within 24–48 hours. Banking networks typically credit the funds within 5 to 7 business days.
- Cash / UPI Deliveries: Instant reversal to customer's designated UPI ID or adjusted against upcoming deliveries.
4. Contact Support & Dispute Resolution
For cancellations, delivery inquiries, or refund claims, contact our support desk:
Legal Enterprise Name: AASHA ENTERPRISE
Platform: eDairy (edairy.in)
Registered Address: Ward 14, Patilar, Bihar – 845101, India
Pan-India Support Phone: +91 94314 88888
Email Address: support@edairy.in
Support Hours: 6:00 AM – 8:00 PM, All 7 Days